Terms and conditions

1. Legal Status

1.1 License Number

The gambling activities offered by the platform are regulated under the license number issued by Anjouan Gaming Authority. The license number is ALSI-202509069-FI2. Users are advised to verify this information independently through the public registry of the regulator.

1.2 Issuing Authority

The issuing authority of the license is Anjouan Gaming Authority / Anjouan Offshore Finance Authority, which operates as an offshore regulator in the Comoros Islands. The platform does not hold a license from the Netherlands' Kansspelautoriteit (KSA), and therefore is not connected to CRUKS.

1.3 Jurisdiction

The platform operates under the jurisdiction of Anjouan. The owner and operator is stated to be a company based in Costa Rica. Publicly available information regarding the registration number and legal address of the operator is not confirmed.

2. Registration and Login Process

2.1 Step-by-Step Process

To create an account, users must complete the following steps:

1. Visit the website,
2. Select the registration option,
3. Provide email, password, personal details, and currency,
4. Confirm the account,
5. Optionally, log in using Google or Apple,
6. Complete ID verification before making withdrawals.

2.2 Is KYC/ID Verification Required

Yes, personal identification verification (KYC) is required prior to any withdrawal of funds. Additionally, two-factor authentication (2FA) may be necessary for withdrawal confirmation. Details regarding the complete list of required KYC documents and the manual verification process are not published.

2.3 Time to Activate Account

The exact time frame for account activation post-registration is not stated.

2.4 Terms of Registrations (minimum age, one account per user, and restricted countries)

The minimum age for registration is 18 years. It is a standard requirement that users operate only one account. Detailed rules can be found in the latest Terms and Conditions before making any deposits. Restricted countries include: Austria, France, Germany, Netherlands, Spain, Comoros, UK, USA, North Korea, Iran, and Myanmar.

3. Games and Software Providers

3.1 Top Games

Examples of games available on the platform include Bonanza Alien Fruits, Aviator, Bubbles, and live games such as Blackjack, Roulette, and Baccarat.

3.2 Software Providers

The platform's games utilize software from well-known providers, including NetEnt, and Evolution, among others. The total number of providers is reported to be in the range of 56 to 60+.

3.3 Total Game Count

There are varying estimates of the total number of games available, with one review stating over 4,000 titles and another suggesting 8,000+. A verified single game count is not available.

3.4 Game Categories

The platform categorizes games into Slots, Jackpots, Table Games, Live Casino, Instant Games, and Sportsbook. Specific categories are also highlighted for easier navigation.

3.5 Provider Licensing / Provably Fair

It is not confirmed that all listed software providers hold proper licensing for the games offered specifically for this platform and geographical location. Public evidence of a provably fair mechanism for applicable games is not available.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

The welcome bonus package offers a maximum of 325% up to €3,000 and 150 free spins across the first three deposits.

4.2 Process of Activation for Welcome Bonus

No promotional code is required. Users must opt-in for the bonus within their account prior to making a deposit.

4.3 Wagering Requirements

Wagering requirements for the welcome bonus vary between sources, cited as 35× to 40× the bonus amount. Slot contributions towards wagering are 100%.

4.4 Time Limits

The welcome bonus is valid for 7 days. The activation period for free spins may vary.

4.5 Recurring Promotions

Recurring promotions include weekly reloads and cashback offers, but the specific terms might vary.

4.6 Cashback Offers

Daily cashback up to 20% may be offered, contingent on VIP status, although no wagering requirements are indicated.

4.7 Reload Bonuses

Various reload bonuses are available on specific days of the week with specified maximum amounts.

4.8 Free Spins Bonuses

Additional free spins may be available through promotional offers, details of which are outlined in relevant promotions.

4.9 General Bonus Terms and Conditions

Opt-in is required for bonuses, and only one bonus can be active at a time. Specific game contributions and restrictions may apply.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The VIP program consists of five tiers, each offering distinct rewards, including cashback and bonuses.

5.2 How to Qualify

To qualify for the VIP program, users must meet set deposit criteria within specified time frames.

5.3 Loyalty Program Description

The loyalty program may include various rewards and features, though details remain unverified.

5.4 Loyalty Program Rules

The loyalty program operates differently from traditional comp point systems, and details are subject to verification in the user's account.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

Accepted deposit methods include major credit cards and various cryptocurrencies. Minimum and maximum limits may vary by method.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

Withdrawal methods include bank transfers and various e-wallet options. Minimum and maximum limits are established, and processing times may vary.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

Bonus terms detail wagering requirements and restrictions on game contributions.

7.2 Deposit Limits

Minimum deposit amounts may vary by method, and maximum limits can depend on the specific transaction.

7.3 Withdrawal Limits

Specific withdrawal limits apply, which may vary based on the user's VIP status.

7.4 Account Restrictions

Account restrictions include limits on bonuses and verification protocols prior to withdrawals.

8. Mobile and Technical Features

8.1 Mobile Browser Optimization

The website is mobile-friendly and designed for ease of navigation on mobile devices.

8.2 User Experience and Speed on Mobile

The user interface is designed for efficiency, facilitating quick access to games.

8.3 Process of Registration on Mobile

Registration can be completed via mobile browsers, and options for social login are available.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The platform's specific security standards, including SSL encryption details, are not disclosed.

9.2 RNG & Game Fairness

Public evidence regarding independent RNG audits is unavailable, and fairness mechanisms have not been confirmed.

9.3 Customer Support (Channels, Response Time)

Customer support is available via live chat and email. Response times and service level agreements are not specified.

9.4 Support Availability (Hours, Languages)

Support is available 24/7, with English confirmed as the language of communication.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Users can set limits or exclude themselves from the platform by following prescribed procedures.

10.2 Links to Support Organizations

Resources for responsible gambling support are provided, though local support may be limited.